Privacy Policy
Dotimaging is bound by the Australian Federal Privacy Act of December 2001.
This policy is based upon the National Privacy Principles (Extracted from the Privacy Amendment (Private Sector) Act 2000)
Collection of information:
Dotimaging collects information from visitors to the website. The information is kept in our web server's database. Our staff may participate in the collection of this information.
The website collects the following information:
- Your IP Address
- The URL of the website that referred you to www.dotimaging.com.au
- The time, date and duration of your visit to www.dotimaging.com.au
- The pages you viewed at www.dotimaging.com.au
Page TopContact Us Page
We collect this information:- Your name
- Your email address
- The subject and message you entered
- The time and date of your message
Please note: Your information is only ever used to improve our service, and only within the limits of your permissions. By use of the emailer you grant us permission to retain your email, name and content of the message.
Newsletter Subscriber
We collect this information:- Your name
- Your email address
- Subscriber Approval
Please note: Your information is only ever used to improve our customer service, and only within the limits of your permissions. In accordance with legal privacy requirements subscriptions must be confirmed as an Opt In option. Your information is never shared with or sold to 3rd parties. Except where we are legally obliged to reveal information to authorities.
Online Print Ordering Facility
we collect the following information:- Your IP address
- the type of web browser you are using
- which operating system you are using
- A timestamp of your visit
- Your Name
- Organisation Name
- Billing Address (Street, Suburb, State, PostCode)
- Delivery Address (Street, Suburb, State, PostCode)
- Phone Number
- Mobile Phone Number
- Email Address
- Website Address
- Name of Artwork File
- Credit Card Information (Name, Type, Number, Expiry).
- Product Price
- Freight Price
- Discount Coupon
- Discount Rate
- Discount amount
- Type of Print Job
- Stock Choice
- Job Status
- Con note number
- Courier used
- Dispatch time/date
- Estimated Time of Approval
- Client Account Number(Assigned by Dotimaging)
- Client Type (Retail/Trade)
- Film Number (Dotimaging's batching process)
- Comments submitted by Client
- Internal Comments by Dotimaging
Please note: Your information is only ever used to improve our service, and only within the limits of your permissions. By use of the Online Ordering Process you grant us permission to retain the data in the fields listed above. Your information is never shared with or sold to 3rd parties. Except where we are legally obliged to reveal information to authorities.
Use & Disclosure:
Contact information will be used to respond to enquiries.
Contact information will be backed up in a printed or electronic format such as read only CD-ROM but not in an insecure form such as by unencrypted email.
Dotimaging is committed to protecting your privacy and we respect the right of clients to decide how their contact information is used or disclosed. We will not disclose (by selling or exchanging) any personal information you give us in any form with any other party except where legally obliged to do so.
Data quality and security
All steps will be taken to update the data collected to ensure that it is correct. The website has security measures in place to protect the loss, misuse and alteration of the information under our control. All information is kept in a secure environment.
Access and correction
Clients are entitled to view their own information and accounts. This access can be denied where:
- There is a legal impediment to access
- Access would unreasonably impact on the privacy of another
- The request is frivolous or vexatious
- The information relates to anticipated or actual legal proceedings and the member would not be entitled to access the information in those proceedings
We ask that requests for information be in writing. Where there is a dispute concerning the accuracy of the information that has been recorded, the member is entitled to correct that information. All steps will be taken to record all corrections made by members in these circumstances, and place them with the member details, but there is no guarantee that the original record will be erased.
In order to correct your contact details, please email us at webmaster@dotimaging.com.au.
Anonymity
Law requires that we make it possible for contacts to remain anonymous. However, we do require to know your identity if you would like return correspondence.
Complaints
Should a person have a complaint about breaches of privacy, this may be taken up in writing to:
Dotimaging
6-8 Gartmore Avenue
Bankstown
NSW 2200
Bhaskar Datta (General Manager)
Business Hours 1300 657 902
Complaints about alleged breaches of privacy can be made to the Federal Privacy Commissioner. The Commissioner can conciliate &, if necessary, make determinations about complaints. However the Commissioner will not investigate, unless the complainant has first complained formally to Dotimaging directly.
The office of the Federal Privacy Commissioner is listed on the web site at
www.privacy.gov.auPrivacy hotline 1300 363 992,
GPO Box 5218 SYDNEY NSW 2000.
Security of Information
Dotimaging has invested in the best known security technologies available at the time of development. Listed are the technologies employed in our web service for your security:
- 128Bit encrypted Secure Socket Layer
- Shared SSL Certificate through HTTPS connection
- Windows 2003 secured folders
- separation of data flows to inhibit the usefulness of interception
- SecureCCProc1.1 from webmarketer.com.au for Credit Card Transactions
The nature of information technology means that these measures can not be guaranteed as new technologies emerge that may expose vulnerabilities in data systems. Dotimaging is commited to keeping up wth technologies as they emerge and as such are well positioned to maintain a high standard of data security. Our information technology systems are subject to a Risk Analysis every 12 Months to identify any lapse in security or procedures. Our Server logs are monitored weekly to identify potential threats.
Our systems are protected by AVG Antivirus and Firewall by Grisoft, and systems are configured to update with all security features as they are released by Microsoft and Grisoft.
